Software Terms & Privacy Policy

Anouk Fleet & LeadTime

This page sets out the Terms of Service and Privacy Policy that govern our software products. The Terms of Service for each product are set out first, followed by the Privacy Policy for each product. Each document applies only to its respective platform and the users of that platform.

This document contains the Terms of Service and Privacy Policy for two products operated by Anouk Solutions (Pty) Ltd. Each set of terms and each policy applies to its respective platform and the users of that platform. All are governed by the laws of the Republic of South Africa, including the Protection of Personal Information Act 4 of 2013 (POPIA).

If you have any questions about any of the documents on this page, please contact us at support@anouksolutions.com.

Terms of Service

These Terms of Service (“Terms”) govern your access to, and use of the mobile applications, websites, dispatch dashboards, APIs, and related services (collectively, the “Services”) provided by Anouk Solutions (Pty) Ltd (“Anouk Solutions,” “we,” “us,” or “our”).

By clicking “I Accept,” downloading, or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you are using the Services on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms.

1. Scope of License

We grant you a personal, worldwide, royalty-free, non-assignable, and non-exclusive license to use the software provided to you as part of the Services. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services in the manner permitted by these Terms.

Prohibited Acts

You shall not, and shall not permit any third party to:

• Sublicense, sell, rent, lease, or distribute the Services.
• Reverse engineer, decompile, or attempt to derive the source code of our software.
• Use the Services to build a competitive product.
• Scrape or use automated systems to extract data from our dashboards.
• Copy or modify the app, any part of the app, or our trademarks in any way.
• Translate the app into other languages or make derivative versions.
• Use our trademarks, branding, copyrights, database rights, or other intellectual property without authorization.

All rights, title, and interest in and to the Services, including all intellectual property rights, remain the property of Anouk Solutions or its licensors.

2. Changes to the Services

We are committed to making the Services useful and efficient. We may update, change, suspend, or discontinue any part of the Services at any time, with or without notice.

We may also introduce paid features or modify pricing from time to time. If a fee applies, we will make clear what you are being charged for before payment is required.

We may also wish to stop providing the app or website and may terminate your use of it at any time. Unless we tell you otherwise, upon any termination: (a) the rights and licenses granted to you in these Terms will end; (b) you must stop using the app and, if needed, delete it from your devices.

3. Account Responsibilities

Security

You are responsible for safeguarding your password and for any activities or actions under your account. You agree to notify us immediately of any unauthorised use of your account.

Device Integrity

To ensure the security of the Services, we prohibit the use of the App on “jailbroken” or “rooted” devices. Jailbreaking or rooting removes software restrictions imposed by the official operating system and can make your device vulnerable to malware, viruses, and malicious programs, and may cause the App to not work correctly or at all. Use of such devices is at your own risk and may result in immediate account termination.

Device Responsibility

You are responsible for ensuring your device remains charged and operational while using the Services. Anouk Solutions cannot accept responsibility if the app stops functioning due to your device running out of battery or any other device-related issue.

Accuracy

You agree to provide accurate, current, and complete information during the registration process and to keep this information up to date at all times.

4. Internet and Data Connectivity

Certain functions of the Services require an active internet connection, either via Wi-Fi or your mobile network provider. Anouk Solutions cannot take responsibility for the Services not working at full functionality if you do not have access to Wi-Fi or sufficient mobile data.

If you use the Anouk Fleet app outside of an area with Wi-Fi, the terms of your agreement with your mobile network provider will still apply. You may be charged by your mobile provider for data usage during the connection, including roaming data charges if you use the app outside of your home territory without disabling data roaming. By using the Services, you accept full responsibility for any such charges.

If you are not the bill payer for the device on which you are using the app, we assume that you have received permission from the bill payer to use the app and incur any associated charges.

5. Subscription, Billing, and Free Trials

5.1 Subscriptions

The Services are billed on a subscription basis (“Subscription”). You will be billed in advance on a recurring and periodic basis (monthly or annually).

5.2 Free Trials

Anouk Solutions may, at its sole discretion, offer a Subscription with a Free Trial for a limited period.

• Eligibility: Limited to one (1) free trial per user or company for 1 week.
• Payment Details Required: All users signing up for a free trial will be required to submit valid payment card details as part of the registration process to allow automatic billing once the free trial period ends.
• Automatic Billing: At the end of the Free Trial, you will be automatically charged the applicable Subscription fees unless you cancel at least 24 hours before the trial expires.
• Unused Trial Forfeiture: Any unused portion of a free trial will be forfeited if you purchase a subscription before the trial ends.
• Subsequent Trials: If you attempt to start a second free trial after your initial trial has expired, our system will automatically cancel that subsequent trial. We reserve the right to terminate any data associated with accounts found to be abusing the free trial offer.

5.3 Cancellations & Refunds

Cancellations: You may cancel your Subscription through your Anouk Fleet account settings via the web dashboard. Cancellation cannot be performed through the driver mobile app. You will remain liable for any outstanding amount for the current billing period prior to cancellation taking effect.

No Refunds: To the maximum extent permitted by law, all payments are non-refundable. We do not provide credits or refunds for partial subscription periods, unused Services, or access that was not made use of. Payments are made to enable access to the Services if and when needed, not for specific usage.

6. Dispatch and Route Planning Specifics

Data Accuracy

Route optimisation and dispatching rely on third-party GPS and mapping data. Anouk Solutions does not guarantee the accuracy of routes, traffic data, or estimated times of arrival (ETAs). We rely on third parties to provide this information and accept no liability for any loss, direct or indirect, that you experience as a result of relying on this functionality.

Driver Safety

Drivers must never use the App while operating a vehicle unless it is via a hands-free system. Compliance with all local traffic laws is the sole responsibility of the user. Anouk Solutions accepts no liability for any incidents arising from improper use of the app while driving.

Location Data

To enable dispatch and route planning functionality, the App collects your precise or approximate location data while in use, including in the background when the App is running. You may disable location collection through your device settings, though doing so will significantly affect the core functionality of the Service.

7. Acceptable Use & Messaging (SMS)

If your plan includes SMS, WhatsApp, or driver-to-customer messaging, you agree to comply with all applicable “Know Your Customer” (KYC) and anti-spam laws. You are prohibited from sending content related to:

• Illegal substances or federally prohibited items.
• High-risk financial marketing or debt collection.
• Phishing or malicious links.
• Hate speech or harassment.
• Prescription drugs or gambling services.
• “Get rich quick” schemes or third-party lead generation.

Where SMS services are provided via Twilio, you are also bound by Twilio’s Forbidden Message Categories policy. For more information, see: Twilio’s Forbidden Message Categories policy.

Sending prohibited content will result in SMS being disabled for your account and may result in immediate subscription termination without notice or refund.

8. Intellectual Property

All rights, title, and interest in and to the Services (excluding content provided by users) are and will remain the exclusive property of Anouk Solutions and its licensors. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

9. Third-Party Services

The Services may contain links to or integrations with third-party websites or services (e.g., Google Maps, PayPal, Twilio). We do not own or control these services and assume no responsibility for their content, privacy policies, or practices. Your use of any third-party service is subject to that service’s own terms and conditions.

10. Limitation of Liability and Indemnification

To the maximum extent permitted by applicable law:

• As-Is Basis: The Services are provided “AS IS” and “AS AVAILABLE” without warranties of any kind, either express or implied.
• Liability Cap: In no event shall Anouk Solutions be liable for any indirect, incidental, special, or consequential damages, including loss of profits, data, or goodwill. Our total liability for any claim shall not exceed the amount paid by you to us in the past 12 months.
• Indemnification: You agree to defend, indemnify, and hold harmless Anouk Solutions from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Services or breach of these Terms.

11. Data Protection

We value your privacy and process all personal data as outlined in our Privacy Policy, which is incorporated into these Terms by reference. We comply with applicable data protection laws in the jurisdictions where we operate. If you are a business user, our Data Processing Agreement (DPA) is incorporated by reference to meet relevant global standards, including but not limited to:

• POPIA (South Africa)
• GDPR (European Union & United Kingdom)
• CCPA/CPRA (California, USA)
• LGPD (Brazil)
• PIPEDA (Canada)
• nFADP (Switzerland)

12. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Services will cease immediately and any data associated with your account may be deleted. You must stop using the app and delete it from your devices.

13. Governing Law and Dispute Resolution

13.1 Governing Law

This Agreement shall be governed by, and interpreted in accordance with, the laws of the Republic of South Africa. All disputes, actions, and other matters relating to these Terms shall be determined in accordance with such laws.

13.2 Jurisdiction

You irrevocably agree that the courts of South Africa shall have exclusive jurisdiction to settle any dispute or claim. Any legal proceedings shall be conducted in Johannesburg, South Africa.

13.3 Arbitration

Except for urgent interdicts or small claims court matters, any dispute shall be referred to binding arbitration in Johannesburg under the rules of the Arbitration Foundation of Southern Africa (AFSA).

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide at least 30 days’ notice for material changes by posting the updated Terms on this page and notifying you via email or a prominent notice within the Services. By continuing to use the Services after revisions become effective, you agree to be bound by the updated Terms.

15. Contact Information

If you have any questions or suggestions about these Terms of Service, please contact us:

Anouk Solutions (Pty) Ltd

Email: support@anouksolutions.com

1. Acceptance of Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User”, “you”, or “your”) and LeadTime (“LeadTime”, “we”, “our”, or “us”). By registering for, accessing, or using the LeadTime platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you must not use LeadTime.

2. Description of Service

LeadTime is a cloud-based notification and business management platform that enables registered business users to send automated notifications to their clients and contacts via email and WhatsApp, and to create and send invoices to their clients. The platform is operated for businesses operating worldwide.

3. Eligibility

To use LeadTime, you must:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding contract.

4. Account Registration

You must register for an account to use LeadTime. When registering, you agree to:

• Provide your accurate email address.
• Keep your login credentials confidential and not share them with any third party.
• Notify us immediately at support@anouksolutions.com if you suspect any unauthorised access to your account.

You are solely responsible for all activity that occurs under your account. LeadTime will not be liable for any loss or damage arising from your failure to maintain the security of your account.

5. Subscription and Payment

5.1 Subscription Model

Access to LeadTime is provided on a monthly paid subscription basis. Subscription fees are billed in advance each month.

5.2 Payment Processing

Payments are processed securely via PayPal. By subscribing, you authorise LeadTime to charge your chosen payment method the applicable subscription fee on a recurring monthly basis.

5.3 Price Changes

We reserve the right to change our subscription pricing. We will provide at least 30 days’ written notice of any price change via email before the new price takes effect.

5.4 Refunds

Monthly subscription fees are non-refundable except where required by South African consumer protection law or where we have materially failed to provide the service as described.

5.5 Failed Payments

If a payment fails, we may suspend access to your account until payment is successfully processed. We will notify you by email if a payment fails.

6. Acceptable Use

You agree to use LeadTime only for lawful purposes and in a manner consistent with these Terms. You must not:

• Use the platform to send spam, unsolicited bulk messages, or any communication that violates the Electronic Communications and Transactions Act, 25 of 2002 (“ECTA”) or the Consumer Protection Act, 68 of 2008 (“CPA”).
• Send notifications containing unlawful, abusive, defamatory, obscene, or otherwise objectionable content.
• Use the platform to harass, threaten, or harm any individual.
• Attempt to gain unauthorised access to any part of the platform or its underlying systems.
• Upload or transmit any malware, viruses, or other harmful code.
• Use the platform in any way that could damage, disable, or impair LeadTime’s infrastructure.
• Violate any applicable South African law or regulation.

7. Recipient Data and Messaging Compliance

As a User of LeadTime, you are responsible for ensuring that:

• You have obtained all necessary consents from the recipients of your notifications, as required by POPIA, ECTA, and the CPA.
• You honour all opt-out or unsubscribe requests from recipients promptly.
• The content of your notifications complies with all applicable laws.

LeadTime processes recipient contact information (email address or phone number) on your behalf as an operator under POPIA. You, as the responsible party, remain accountable for the lawful collection and use of such data.

8. Invoicing Feature

8.1 Description of the Invoicing Feature

LeadTime provides Users with the ability to create, store, and send invoices to their clients directly through the platform. This feature is provided as a convenience tool to assist Users in managing their billing and client communications.

8.2 Your Responsibility for Invoice Content and Accuracy

You are solely responsible for the accuracy, completeness, and lawfulness of all invoices you create through LeadTime. LeadTime does not verify, review, or validate the content of your invoices. Specifically, you are responsible for ensuring that:

• All amounts, descriptions, quantities, and dates on your invoices are accurate.
• Your invoices comply with the requirements of the Value-Added Tax Act 89 of 1991 (“VAT Act”) if you are a VAT-registered vendor, including the mandatory fields required for a valid tax invoice under section 20 of the VAT Act.
• Your invoices include all information required by applicable South African law, including your business name, address, and VAT registration number (if applicable).
• You issue invoices within 21 days of making a taxable supply, as required under the VAT Act.

LeadTime is not a tax, accounting, or VAT advisory service. Nothing in these Terms or on the platform constitutes tax or financial advice. You are solely responsible for your VAT and tax compliance obligations. We recommend that you consult a registered tax practitioner or accountant regarding your invoicing and VAT obligations.

8.3 Client Data Used in Invoices

When creating invoices, you will enter personal information belonging to your clients, including their name, email address, and physical or postal address. You confirm that:

• You have a lawful basis under POPIA to collect and process your clients’ personal information.
• You are authorised to provide your clients’ personal information to LeadTime for the purpose of generating invoices.
• You will not enter personal information that you are not authorised to process.

LeadTime processes your clients’ personal information as an operator on your behalf under POPIA. You remain the responsible party in respect of your clients’ data and are accountable for its lawful collection, use, and protection.

8.4 Storage of Invoices

All invoices created through LeadTime are stored on LeadTime’s servers. You may access, view, and download your invoices through your account for as long as your account remains active. Upon termination of your account, your invoice records will be retained by LeadTime for a minimum of 5 (five) years in accordance with SARS record-keeping requirements under the Tax Administration Act 28 of 2011. You are responsible for downloading and maintaining your own copies of your invoices for compliance with any applicable record-keeping obligations, including the 7 (seven) year retention period required under the Companies Act 71 of 2008 where applicable.

8.5 VAT Compliance Disclaimer

LeadTime’s invoicing feature does not automatically calculate VAT or determine your VAT liability. Any VAT amounts shown on invoices are based solely on the information you enter. LeadTime does not submit invoice data to SARS on your behalf and does not guarantee that invoices generated through the platform will satisfy all SARS requirements in all circumstances. You are responsible for your own VAT registration, calculation, reporting, and payment obligations.

8.6 No Financial or Accounting Advice

The invoicing feature is a document generation and sending tool only. LeadTime is not a registered tax practitioner, accountant, or financial services provider. Nothing in the invoicing feature or these Terms constitutes financial, accounting, tax, or legal advice. You are solely responsible for your own financial and legal compliance.

9. Intellectual Property

All content, features, and functionality of the LeadTime platform, including but not limited to software, design, trademarks, and logos, are the exclusive property of Anouk Solutions (Pty) Ltd and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use LeadTime’s intellectual property except as strictly necessary to use the platform as intended.

10. Suspension and Termination

10.1 Termination by You

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing period. You will retain access to the platform until that date.

10.2 Termination by LeadTime

We may suspend or terminate your account with immediate effect if:

• You breach any provision of these Terms.
• Your account is used to send unlawful or abusive messages.
• Payment is not received after reasonable notice.
• We are required to do so by law or regulatory authority.

Where possible, we will provide notice before suspension or termination.

10.3 Effect of Termination

Upon termination, your right to access the platform ceases immediately. Your invoice records will be retained in accordance with Clause 8.4. We will delete all other account data in accordance with our data retention policy as described in our Privacy Policy.

11. Disclaimers and Limitation of Liability

To the maximum extent permitted by South African law:

• The LeadTime platform is provided “as is” and “as available” without warranties of any kind, whether express or implied.
• We do not warrant that the platform will be uninterrupted, error-free, or completely secure.
• We are not liable for the content of notifications or invoices sent by Users through the platform.
• We are not liable for any errors in invoice amounts, VAT calculations, or client details entered by Users.
• We will not be liable for any indirect, incidental, special, or consequential damages arising out of your use of or inability to use the platform.
• Where any error arises from a defect, bug, or malfunction in the LeadTime platform itself, our liability for such error is limited as set out in this Section 11, including the liability cap below.
• Our total liability to you for any claim arising out of or related to these Terms shall not exceed the total subscription fees paid by you in the three months preceding the event giving rise to the claim.

12. Indemnity

You agree to indemnify and hold harmless LeadTime, its directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses (including legal costs) arising from your use of the platform, breach of these Terms, violation of any applicable law, or any invoice you create or send through the platform including any VAT non-compliance or inaccurate invoice content.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the South African courts.

14. Changes to These Terms

We may update these Terms from time to time. We will notify you of any material changes by email at least 14 days before the changes take effect. Continued use of the platform after the effective date of the revised Terms constitutes your acceptance of those Terms.

15. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

16. Contact Us

If you have any questions about these Terms, please contact us at:

LeadTime | Anouk Solutions (Pty) Ltd

South Africa, Johannesburg

Email: support@anouksolutions.com

Privacy Policy

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation

The words whose initial letters are capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to Anouk Fleet, the software program provided by the Company.
• Company (referred to as either “the Company”, “We”, “Us” or “Our”) refers to Anouk Solutions (Pty) Ltd, 11 Simba Road, Sunninghill, Sandton, Johannesburg.
• Country refers to: South Africa
• Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• POPIA refers to the Protection of Personal Information Act 4 of 2013, the applicable data protection law in South Africa.
• Service refers to the Application.
• Service Provider means any natural or legal person who processes the data on behalf of the Company.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service.

2. Lawful Basis for Processing Your Personal Data

We only collect and process Your Personal Data when we have a lawful basis to do so. The lawful bases we rely on include:

• Performance of a Contract: Processing is necessary to provide the Service You have registered for or requested from Us.
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving the Service, preventing fraud, and ensuring network security, provided these interests are not overridden by Your rights.
• Legal Obligation: Processing is necessary to comply with a legal obligation under South African law, United States federal or state law, or any other applicable law.
• Consent: Where required, We will ask for Your explicit consent before processing Your Personal Data. You have the right to withdraw your consent at any time by contacting Us, though this will not affect processing already carried out.

Where We rely on legitimate interests as the basis for processing, You have the right to object to that processing. Please see Section 9 (Your Rights) for further details.

3. Collecting and Using Your Personal Data

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City

Data About Drivers and Customers

As a dispatch application, We also process information You provide about your drivers and customers in order to deliver the Service. This includes:

• Driver contact information, location data, and assignment details.
• Customer contact information and delivery or service location details.

This information is used solely to provide the dispatch functionality of the Service and is retained only for as long as necessary for that purpose or until You delete it from within the Service.

Usage Data

Usage Data is collected automatically when using the Service. Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies (such as web beacons and device identifiers) to track activity on Our Service and store certain information. You can instruct Your browser to refuse all cookies or to indicate when a cookie is being sent. However, if You do not accept cookies, some parts of Our Service may not function correctly.

We use the following types of cookies:

• Strictly Necessary Cookies: Required for the Service to function. These cannot be switched off.
• Analytics/Performance Cookies: Help Us understand how users interact with the Service so We can improve it.
• Functionality Cookies: Allow Us to remember choices You make such as your language preference.

4. Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including to monitor the usage of our Service.
• To manage Your Account and registration as a user of the Service.
• For the performance of a contract: to fulfil any purchase or service agreement entered into with Us.
• To contact You by email, telephone, SMS, or push notifications regarding updates, security alerts, and informative communications.
• To provide You with news, special offers, and general information about other goods or services We offer, unless You have opted out.
• To manage Your requests to Us.
• For business transfers: to evaluate or conduct a merger, acquisition, restructuring, or similar transaction.
• For data analysis, identifying usage trends, and evaluating and improving our Service, products, and marketing.

We may share Your Personal Information in the following situations:

• With Service Providers: to monitor and analyse the use of our Service, or to contact You on Our behalf.
• For business transfers: during negotiations of any merger, sale, financing, or acquisition.
• With Affiliates: who are required to honour this Privacy Policy.
• With business partners: to offer You certain products, services, or promotions.
• With other users: where You choose to share information in public areas of the Service.
• With Your consent: for any other specific purpose You have agreed to.

5. Third-Party Services and Sub-Processors

To deliver the Service, We use third-party software development kits (SDKs), APIs, and external services that may process Your Personal Data on Our behalf. Each of these sub-processors operates under its own privacy policy and is subject to appropriate data processing agreements with Us. These providers are located primarily in the United States, and any transfer of data to them is subject to the protections described in Section 6 (Transfer of Your Personal Data).

Authentication and Identity

• Firebase Authentication — user account creation, sign-in, and session management. Provided by Google LLC, USA.
• Google OAuth Sign-In — enables users to authenticate using their existing Google account. Provided by Google LLC, USA.

Infrastructure and Storage

• Google Cloud Run — serverless backend hosting environment. Provided by Google LLC, USA.
• Google Cloud SQL — managed relational database service. Provided by Google LLC, USA.
• Google Artifact Registry — container image storage used in Our deployment pipeline. Provided by Google LLC, USA.
• Firebase Storage / Google Cloud Storage — cloud object storage for file and media uploads (e.g. proof-of-delivery images). Provided by Google LLC, USA.

Mapping and Location Services

• Google Maps JavaScript API — renders interactive maps within the application. Provided by Google LLC, USA.
• Google Geocoding API — converts addresses to geographic coordinates and vice versa. Provided by Google LLC, USA.
• Google Places API — powers location search and address autocomplete. Provided by Google LLC, USA.
• Google Routes API — calculates routing and directions for driver dispatch. Provided by Google LLC, USA.

Payments

• PayPal — processes subscription and payment transactions. PayPal is PCI-DSS compliant, licensed as an electronic money issuer in South Africa, and operates under the supervision of the South African Reserve Bank (SARB). We do not store full payment card details on Our servers.

Communications

• Twilio SMS — sends SMS notifications (e.g. job alerts, OTP codes) to drivers and customers. Provided by Twilio Inc., USA.
• SMTP Email Provider — delivers transactional emails such as account confirmations and password resets.

Mobile Application (Expo / React Native)

The Anouk Fleet mobile application is built using the Expo and React Native frameworks. The following SDKs are embedded in the app and may access device features or process Personal Data:

• Expo Location — accesses the device’s GPS for real-time driver location tracking.
• Expo Image Picker — allows users to select or capture photos (e.g. proof-of-delivery images) from the device camera or gallery.
• Expo Web Browser — opens in-app browser sessions for external links and OAuth flows.
• Expo Auth Session — manages OAuth 2.0 authentication sessions within the mobile app.
• React Native Maps — renders native map views on iOS and Android.

Deployment and CI/CD

• GitHub Actions — automates Our build, test, and deployment pipeline. Source code and build artefacts are processed within GitHub’s infrastructure. Provided by GitHub, Inc. (a Microsoft subsidiary), USA.

6. Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

• Account and Personal Data: Retained until You delete Your account, or until We are no longer required to retain it by law.
• Driver and Customer Data: Retained until Your account is deleted or until You delete it from within the Service, or as required to comply with statutory financial, tax, or legal retention obligations under South African law.
• Usage Data: Generally retained for up to 12 months unless required longer for security or legal compliance purposes.

7. Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. Our application infrastructure utilises hosting servers located on Google Cloud in region us-central1 of the United States. By using the Service from any location worldwide, You acknowledge and agree that Your personal information will be transferred to, stored, and processed in the United States.

Where Your Personal Data is transferred to and processed in the United States, We rely on Your explicit consent or contractual protections with our US-based service providers. By registering an account and checking the consent box, You explicitly consent to the transfer, storage, and processing of Your information in the United States.

8. Additional Rights for United States Users

California Residents (CCPA/CPRA)

If You are a California resident, You have the following additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• The right to know what Personal Data We collect, use, disclose, and sell about You.
• The right to delete Personal Data We have collected from You, subject to certain exceptions.
• The right to opt out of the sale or sharing of Your Personal Data. We do not sell Your Personal Data to third parties.
• The right to correct inaccurate Personal Data We hold about You.
• The right to limit the use of Your sensitive Personal Data.
• The right to non-discrimination, meaning We will not treat You differently or deny You services for exercising any of these rights.

To exercise any of these rights, please contact Us at support@anouksolutions.com. We will respond to verified requests within 45 days as required by California law.

Other US State Residents

If You reside in Virginia, Colorado, Connecticut, Texas, or another US state with applicable privacy legislation, You may have similar rights including the right to access, correct, delete, and opt out of certain processing of Your Personal Data. Please contact Us to exercise any of these rights.

9. Email Communications — CAN-SPAM Act

If You are a US-based user, Our email communications comply with the CAN-SPAM Act. This means:

• We will not use false or misleading email subject lines or sender information.
• We will clearly identify any email as an advertisement where applicable.
• Every marketing email We send will include Our valid physical address: 11 Simba Road, Sunninghill, Sandton, South Africa.
• Every marketing email will include a clear and easy way for You to opt out of future emails.
• We will honour all opt-out requests within 10 business days.

You can unsubscribe from Our marketing emails at any time by clicking the unsubscribe link in any email or by contacting Us directly at support@anouksolutions.com.

10. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA) and applicable South African law, You have the following rights regarding Your Personal Data:

• Right of Access: You have the right to request a copy of the Personal Data We hold about You.
• Right to Rectification: You have the right to request that We correct any inaccurate or incomplete Personal Data We hold about You.
• Right to Erasure (Deletion): You have the right to request that We delete Your Personal Data. You may do this by signing into Your Account settings or by contacting Us directly.
• Right to Restrict Processing: You have the right to request that We limit the way We use Your Personal Data in certain circumstances.
• Right to Object: You have the right to object to Our processing of Your Personal Data where We rely on legitimate interests as our lawful basis.
• Right to Data Portability: You have the right to receive Your Personal Data in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where We process Your data based on consent, You have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact Us using the details in Section 15. We will respond to all requests within 30 days.

11. Security of Your Personal Data

The security of Your Personal Data is important to Us. We implement the following measures to protect Your information:

• All data transmitted between Your Device and Our servers is encrypted using SSL/TLS protocols.
• Passwords are never stored in plain text; they are encrypted and hashed with individual salts.
• We restrict access to Personal Data to authorised personnel and service providers only.
• We conduct regular reviews of our data collection, storage, and processing practices.

Please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

12. Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation; protect and defend the rights or property of the Company; prevent or investigate possible wrongdoing in connection with the Service; protect the personal safety of Users of the Service or the public; or protect against legal liability.

13. Children’s Privacy

Our Service does not address anyone under the age of 18 in South Africa, or under the age of 13 in the United States. We do not knowingly collect personally identifiable information from children under these respective ages. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us immediately. If We become aware that We have collected Personal Data from anyone under these respective ages without verification of parental consent, We take steps to remove that information from Our servers.

14. Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

15. Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page. We will let You know via email and/or a prominent notice on Our Service prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, You can contact us:

Anouk Solutions (Pty) Ltd

Email: support@anouksolutions.com

Information Officer: Bryce Miles

Direct Email: support@anouksolutions.com

1. Introduction

LeadTime (“LeadTime”, “we”, “our”, or “us”) operates a notification platform that enables businesses to send automated notifications to their clients and contacts via email and WhatsApp. We are committed to protecting your personal information and handling it responsibly in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and all other applicable South African data protection laws.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights as a data subject. By using LeadTime, you agree to the practices described in this policy.

2. Who This Policy Applies To

This Privacy Policy applies to:

• Registered users of the LeadTime platform (“Users”) who create accounts and use our services to send notifications.
• Recipients of notifications sent via the LeadTime platform on behalf of our Users.
• Visitors to our website and related digital properties.

3. Information We Collect

3.1 Account and Registration Information

When you register for a LeadTime account, we collect:

• Email address
• Referral code (optional) — if provided at registration, we record which authorised sales partner referred you. This is used solely for internal attribution purposes and is not shared publicly.

3.2 Business Profile Information

Your account includes one business profile by default; Standard and Premium subscribers may create additional business profiles. For each business profile you create, we collect:

• Business name
• Phone number
• Email address
• Where configured, connected messaging credentials for that profile (such as a WhatsApp Business phone number/access token or a linked email sending domain), used solely to send messages on your behalf via that profile.

3.3 Recipient Contact Information and Message Logs

In the course of using the LeadTime platform to send notifications, we collect and temporarily store contact information for your notification recipients. This is limited to:

• Email address – only when you choose to send notifications via email.
• Phone number – only when you choose to send notifications via WhatsApp.

Alongside each message you send, our Analytics page keeps a log entry recording: the recipient’s name (where supplied in your spreadsheet), the channel used, the WhatsApp template name (where applicable), the message’s status, and, where reported back to us, the timestamps at which it was sent, delivered, read, and replied to. You can view this log, filter it by date, recipient, channel, template, or status, and export it as a CSV or Excel file for your own records; a separate PDF export covers just the accompanying charts and KPI summary, not the log itself. Both are generated on demand for you and are not sent to or shared with any third party.

We do not collect email address and phone number simultaneously; only the contact detail relevant to your chosen notification channel is stored. This recipient data, including the message log described above, is automatically and permanently deleted once it ages past your subscription tier’s Analytics retention window — 1 month on Basic, 12 months on Standard, or 24 months on Premium.

3.4 WhatsApp Templates and Inbound Messages

Where you send a WhatsApp message using an approved Message Template, the variable values you supply (for example, a customer’s name, order number, or estimated delivery date) are transmitted to Meta to populate that template and are not separately stored by LeadTime beyond the request needed to send the message. If you build a template with an image header, the image you upload is transmitted to Meta as part of submitting that template for review and is not separately stored by LeadTime once submitted. Where the Service provides an inbound WhatsApp inbox for your connected WhatsApp Business Account, we receive and store, for each conversation: the customer’s WhatsApp number and profile name, the content of messages sent and received, message type, delivery status, and timestamps. Unlike the tiered-retention recipient data described above, this conversation history is retained for as long as your account and the relevant business profile exist, so you can refer back to past customer conversations, and is permanently deleted if you delete your account or the business profile it belongs to.

3.5 Scheduled Messages

If you are subscribed to the Standard tier or above and use message scheduling, we store the recipient’s contact detail, the message content, and your chosen send date and time until the message is dispatched. Once a scheduled message has been sent (or cancelled by you), this record is retained only as part of your standard message history, in line with Section 7.

3.6 Uploaded Images

If you use the Uploads feature to send a photo attachment (for example, via WhatsApp), the image you upload is stored in our cloud storage provider (Supabase Storage), in a private location accessible only to your account — it is never made publicly browsable. When you use the image, we generate a temporary link that expires after 24 hours for delivering it. Depending on what you choose to upload, this may include sensitive personal information such as photographs of ID documents; you are responsible for only uploading images you have the right and any necessary consent to share. Uploaded images are retained until you delete your account, at which point they — along with all other account data — are permanently deleted (see Section 7).

3.7 Security and Authentication

We do not store passwords in plain text. All passwords are encrypted using industry-standard hashing algorithms before being stored in our database.

3.8 Payment Information

Payments for LeadTime subscriptions are processed by PayPal. We do not store your credit card or banking details on our systems. All payment data is handled directly by PayPal in accordance with their own privacy policy and applicable financial regulations. If you cancel your subscription to take effect at the end of your billing period, we record that end date so your access continues correctly until then.

3.9 Saved Contact Lists

If you choose to save a list of recipients for reuse in future bulk sends (the Contact Lists feature), that contact data — names, phone numbers, email addresses, and any other spreadsheet columns you included — is stored against your account until you delete the list or your account, rather than being subject to the tiered automatic deletion described in Section 3.3. Only you can view or use lists saved to your account.

3.10 Invoicing, Client Records, and Shareable Links

If you have the Invoicing add-on enabled on your account, the Invoicing feature stores client records (name, contact details, address, VAT number where provided) and the quotes, invoices, and credit notes you create for them, retained until you delete the client record or your account. Where you generate a shareable link for an invoice or quote, anyone with that link can view the document without logging in — including any edits made after it was first sent; we record when a shared invoice/quote is first viewed so you can see that it reached your client. Do not include personal information in an invoice or quote beyond what’s needed for the transaction, since a share link is not access-controlled beyond the link itself.

3.11 In-App Notifications

The Service shows you a notification bell covering account events (such as a payment received or a recurring invoice generated) and live account status (such as overdue invoices or missing configuration). Stored notifications are tied to your account, retained until you delete your account, and are never visible to any other user.

3.12 One-Time Verification Codes (OTP)

Where you use the Service to send a WhatsApp one-time verification code (via an Authentication-category Message Template), we store the recipient’s phone number and a cryptographically hashed (not plaintext, not reversible) copy of the code, together with an expiry time and whether the code has been used. This is used only to verify that a code entered back matches the one issued to that number, and to enforce a short cooldown between repeated code requests to the same number. These records are retained as part of your account’s data until you delete your account, at which point they are permanently deleted along with your other account data.

3.13 Browser Push Notification Subscriptions

If you enable browser push notifications (for example, to be alerted the moment a new WhatsApp message arrives in your Inbox), your browser generates a push subscription — an endpoint URL, encryption keys, and information about the browser/device — which we store against your account so we can deliver a notification to that browser even when LeadTime isn’t open. You can disable this at any time from LeadTime’s notification bell icon or your browser’s own notification settings.

3.14 Blocked/Suppressed Contacts

If you add a contact to your blocked contacts list, or a recipient replies “stop” to a WhatsApp message (which adds them automatically), we store that contact’s phone number or email address, which channel(s) it’s blocked for, and, where applicable, the reason, so that contact is excluded from your future sends across bulk messages, scheduled messages, and automated reminders.

3.15 Nala (AI Assistant, Optional Add-On)

Nala, LeadTime’s AI Assistant, is an optional, separately priced add-on that is not enabled by default and is currently available on request to a limited number of accounts. Where it is enabled for your account, Nala reads the text of each incoming WhatsApp message in your connected inbox and generates a suggested reply, grounded in the business context you write and any documents you upload to your Knowledge Base — either as a draft for your team to review and send, or, if you turn on Auto-send, sent automatically without human review. To generate each reply, the incoming message text, your written business context, and the relevant content of your uploaded Knowledge Base documents are sent to a third-party AI service provider. Knowledge Base documents you upload are stored on our infrastructure and used only to generate replies for your own account; they are never shared with any other LeadTime user. You may also configure escalation phrases that, when matched in an incoming message, skip Nala entirely and flag the conversation for you to handle yourself.

3.16 API Access (Optional Add-On)

API Access is a separate optional add-on, also currently available on request, that lets you generate API keys granting your own external website or system programmatic access to your WhatsApp inbox — to retrieve your conversations and messages, to send replies through LeadTime, to retrieve the list of your business’s Meta-approved WhatsApp message templates, and to send a template message to a contact (including outside the 24-hour reply window). A template message sent this way is recorded in your Inbox and Analytics message log like any other send, and is visibly marked as sent via API so it’s distinguishable from a message you or a team member typed yourself. Only the key’s cryptographic hash is stored on our systems; the plaintext key is shown to you once at creation and cannot be retrieved again. An API key carries the same level of access to your inbox data as your own logged-in account, scoped to your business, and you are solely responsible for keeping it secure. Revoking a key takes effect immediately. We do not access, monitor, or use whatever external system you connect using an API key — the data flow it enables is entirely between your own system and LeadTime.

3.17 Team Management (Premium)

If you invite Team Members to your account (a Premium feature — see Section 5.13 of our Terms of Service), each Team Member’s name, email address, and the pages you’ve granted them are stored against your account until you remove them or delete your account. Data your business already holds — conversations, message history, Analytics, customer/invoice records, and similar account data — is shared with a Team Member to the extent of the pages you grant them; it is not maintained as separate per-person copies. A Team Member accesses this data under their own login credentials, and their use of it is subject to the same obligations as your own under our Terms of Service. Removing a Team Member’s access is immediate; it does not retroactively affect data already generated while they had access (e.g. messages they sent remain part of your account’s message history).

4. How We Use Your Information

We use the information we collect for the following purposes:

• To create and manage your LeadTime account.
• To provide, operate, and improve the LeadTime notification platform.
• To send transactional communications related to your account, including billing notifications and service updates, via email.
• To process subscription payments via PayPal.
• To deliver notifications to your specified recipients on your behalf.
• Where you have enabled the optional AI Assistant add-on, to generate suggested or automatic replies to your WhatsApp conversations.
• Where you have enabled the optional API Access add-on, to authenticate and authorise your own connected system’s programmatic access to your inbox data.
• Where you use Team management (Premium), to authenticate a Team Member’s login and enforce the per-page access you’ve granted them.
• To comply with our legal obligations under South African law.
• To investigate and resolve disputes or security incidents.

5. Legal Basis for Processing

We process your personal information on the following legal bases under POPIA:

• Contractual necessity: Processing is required to provide you with the services described in our Terms of Service.
• Legitimate interest: Processing is necessary for the administration, security, and improvement of our platform.
• Legal obligation: Processing is required to comply with South African law.
• Consent: Where we rely on consent, you may withdraw it at any time by contacting us.

6. Data Storage and Infrastructure

Your data is stored and processed on the following infrastructure:

• Application servers: Google Cloud Run (europe-west1 – Belgium).
• Database: Supabase hosted on AWS eu-central-1 (Frankfurt, Germany).
• File storage: Supabase Storage, on the same infrastructure, for images you upload via the Uploads feature.

While our servers are located outside South Africa, we take reasonable steps to ensure that your information is protected with appropriate contractual and technical safeguards equivalent to the standards required by POPIA. By using LeadTime, you acknowledge and consent to your data being processed in these locations.

7. Data Retention

We retain your personal information for as long as your account is active and as required to provide you with our services. Specifically:

• Account information (email, business profile details, phone numbers): Retained for the duration of your account and a reasonable period thereafter for legal and administrative purposes.
• Recipient contact information and message logs (including per-message delivery/read/reply status and timestamps): Automatically and permanently deleted once it ages past your subscription tier’s Analytics retention window — 1 month after collection on Basic, 12 months on Standard, or 24 months on Premium.
• WhatsApp inbox conversations: Retained for as long as your account and the relevant business profile exist — not subject to the tiered recipient data window above, since this is an ongoing conversation history rather than a one-off send. Deleted immediately if you delete your account or the business profile it belongs to.
• Uploaded images: Retained until you delete your account, at which point they are permanently deleted along with your other account data.
• Scheduled messages: Retained until sent or cancelled; if your account is deleted before a scheduled message is sent, it is removed immediately along with your other account data.
• Saved contact lists: Retained until you delete the list or your account — not subject to the tiered recipient data window above.
• Invoicing data (client records, quotes, invoices, credit notes): Retained until you delete the relevant record or your account.
• In-app notifications: Retained until you delete your account.
• One-time verification codes (OTP): Hashed codes and their associated phone numbers are retained until you delete your account, at which point they are permanently deleted.
• Browser push notification subscriptions: Retained until you disable browser notifications or delete your account.
• Blocked/suppressed contacts: Retained until you remove the entry or delete your account.
• AI Assistant business context and Knowledge Base documents (accounts with this optional add-on enabled): Retained for as long as the feature remains enabled on your account, or until you delete the individual document or your account.
• API keys (accounts with this optional add-on enabled): Retained until you revoke the key or delete your account; revocation takes effect immediately and cannot be undone.
• Payment records: Retained as required by applicable South African tax and financial laws.

You may delete your account and all associated personal information at any time directly from the Account Settings page within the platform, provided you do not have an active subscription. Upon deletion, all data listed above — with the exception of payment records required by law — is permanently and immediately removed from our systems. This action cannot be undone.

Payment records may be retained beyond account deletion as required by applicable South African tax and financial laws.

8. Sharing of Information

We do not sell your personal information. We share your information only with the following third-party service providers, strictly for the purposes of delivering our service:

• Mailgun – Email delivery service provider.
• Meta (WhatsApp Business Platform) – WhatsApp message delivery, using the WhatsApp credentials configured on your business profile. Where you have an inbound WhatsApp inbox enabled, Meta also relays messages your customers send to your connected WhatsApp number to us via webhook.
• PayPal – Payment processing.
• Google Cloud – Application hosting infrastructure.
• Supabase – Database hosting.
• A third-party AI service provider – AI reply generation, only for accounts with the optional AI Assistant add-on enabled. Incoming message text, your business context, and relevant Knowledge Base document content are sent to that provider to generate a suggested or automatic reply.

Each of these providers is bound by their own privacy policies and applicable data protection laws. We may also disclose your information where required to do so by law, court order, or regulatory authority.

9. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to our legal obligations.
• Object to the processing of your personal information.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise the right to deletion, you may use the self-service account deletion option in Account Settings, or contact us directly — see our Data Deletion Instructions for the full process. For all other rights, or if you require assistance, please contact us at the details in Section 12. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.

10. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. These measures include password hashing, access controls, and the use of reputable cloud infrastructure providers. However, no system is completely secure, and we cannot guarantee the absolute security of your information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will notify you by email and update the effective date at the top of this document. Continued use of the LeadTime platform after such notification constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us at:

LeadTime — Anouk Solutions (Pty) Ltd

South Africa, Johannesburg

Email: support@anouksolutions.com

Anouk Solutions — Software Terms of Service & Privacy Policy  ·  Anouk Fleet v1.1  ·  LeadTime effective 17 June 2026  ·  Website Terms of Use  ·  Website Privacy Policy