Privacy Policy

Privacy Policy

Last Updated: 21 July 2026  ·  Effective Date: 21 July 2026

Anouk Solutions (Pty) Ltd (“we”, “us” or “the Company”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and safeguard your personal information when you visit anouksolutions.com, request information about our products — including Anouk Fleet and LeadTime — or otherwise interact with us.

This Policy is drafted in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), the primary data protection law of the Republic of South Africa.

Please note: This Policy governs your interaction with our Website only. Where you use one of our applications, the product-specific policy applies.

1. Who We Are (Responsible Party)

Under POPIA, the “Responsible Party” is the party that determines the purpose of and means for processing personal information. For this Policy:

2. Key Definitions

Personal Information — information relating to an identifiable, living natural person, as defined in POPIA. Includes your name, contact details, and online identifiers.

Processing — any operation performed on personal information, including collecting, storing, using, sharing, or deleting it.

Data Subject — the person to whom personal information relates. In most cases, you.

Operator — a third party that processes personal information on our behalf under our instruction.

3. Personal Information We Collect

We collect only the personal information we reasonably need for the purposes described in this Policy.

3.1 Information you give us directly

• Contact and demo request forms: your name, email address, phone number, company name, and any message or enquiry details.
• Newsletter and marketing sign-up: your name, email address, and communication preferences.
• Account registration (where offered): your name, email address, and login credentials. Passwords are stored in hashed form and are never visible to us.
• Sales and onboarding correspondence: any information you share by email, phone, or messaging when enquiring about our products.

3.2 Information collected automatically

When you visit the Website, our hosting infrastructure may collect technical information including your IP address, browser type and version, pages visited, date and time of visit, and general diagnostic data.

Analytics: We do not currently run cookie-based third-party analytics on the Website. If we introduce such tools in future, we will update this Policy accordingly.

4. Why We Process Your Information (Lawful Basis)

POPIA requires us to have a lawful justification for processing personal information. We rely on:

• Consent — where you have given voluntary, specific, and informed consent.
• Performance of a contract — where processing is necessary to respond to your request or set up a product account.
• Legitimate interests — for our legitimate business interests, where not overridden by your rights.
• Legal obligation — where processing is required to comply with applicable law.

Where we rely on consent, you may withdraw it at any time by contacting us or using the unsubscribe link in our emails.

5. Cookies and Similar Technologies

We may use the following categories of cookies:

• Strictly necessary — required for the Website to function and remain secure. Cannot be disabled.
• Functionality — remember choices you make to improve your experience.
• Analytics / performance — not currently set. If enabled in future, we will obtain your consent where required.

You can control cookies through your browser settings. Disabling certain cookies may affect Website functionality.

6. How We Use Your Information

• Respond to your enquiries, demo requests, and sales questions;
• Provide, operate, maintain, and secure the Website;
• Set up and manage any account you register for;
• Send marketing communications where you have opted in (you may opt out at any time);
• Improve our products and services;
• Comply with legal and regulatory obligations; and
• Detect, prevent, and address security incidents and fraud.

7. Who We Share Your Information With

We do not sell your personal information. We may share it only in these circumstances:

• Service providers (Operators) — trusted third parties processing information on our behalf, such as hosting and email delivery providers. Bound by written agreements to safeguard your data.
• Professional advisors — auditors, accountants, and lawyers, subject to confidentiality obligations.
• Legal and regulatory bodies — where required by law, court order, or a competent authority.
• Business transfers — in the event of a merger, acquisition, or sale of assets, subject to appropriate protections.

8. Storage and Cross-Border Transfers

Anouk Solutions is based in South Africa. Some service providers are located outside South Africa, including in the United States. Where we transfer personal information across borders, we do so in accordance with Section 72 of POPIA — on the basis of adequate protections, contractual necessity, or your consent.

9. How Long We Keep Your Information

• Enquiry and contact form data — kept as long as needed to deal with your enquiry and for a reasonable period thereafter.
• Marketing sign-up data — kept until you unsubscribe or withdraw consent.
• Website account data — kept until you close your account or request deletion.
• Usage data — kept for a limited period unless required for security or legal reasons.

Personal information no longer required will be securely deleted, destroyed, or de-identified.

10. Your Rights Under POPIA

Subject to POPIA’s conditions and exceptions, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate, incomplete, or outdated information;
• Request deletion or destruction of your personal information in certain circumstances;
• Object to processing on reasonable grounds, including objecting to direct marketing;
• Withdraw consent at any time where processing is based on consent; and
• Lodge a complaint with the Information Regulator (South Africa).

To exercise any right, contact support@anouksolutions.com. We may need to verify your identity before actioning a request.

11. How We Protect Your Information

• Encryption of data in transit using SSL/TLS;
• Hashing and salting of passwords — never stored in plain text;
• Restricted access to authorised personnel only; and
• Regular review of our collection, storage, and processing practices.

In the event of a security compromise, we will notify the Information Regulator and affected individuals as required by section 22 of POPIA.

12. Children’s Privacy

Our Website is intended for business users and is not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us and we will delete it.

13. Links to Other Websites

Our Website may link to third-party websites we do not operate. We are not responsible for their privacy practices and encourage you to review their privacy policies before engaging.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated date. We will take reasonable steps to notify you of material changes.

15. Contact Us

For any questions about this Policy or to exercise your rights:

Anouk Solutions — Website Privacy Policy  ·  Version 1.0  ·  July 2026  ·  Terms of Use →