Terms of Use

Terms of Use

Last Updated: 21 July 2026

Please read these Terms of Use carefully. These Terms of Use (“Terms”) govern your access to and use of the website located at anouksolutions.com (the “Website”), operated by Anouk Solutions (Pty) Ltd (“Anouk Solutions”, “we”, “us” or “our”), a company registered in the Republic of South Africa.

By accessing or using the Website, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated into these Terms by reference. If you do not agree to these Terms, please do not use the Website.

Important: These Terms govern your use of our Website only. Our products — Anouk Fleet and LeadTime — are governed by their own separate terms of service, which you accept when you register for and use those products. In the event of a conflict between these Website Terms and a product’s own terms, the product’s terms will govern your use of that product.

1. Eligibility and Acceptance

You must be at least 18 years old, or the age of majority in your jurisdiction, and able to enter into a legally binding agreement, to use this Website. If you use the Website on behalf of a company or other legal entity, you represent that you are authorised to bind that entity to these Terms, and “you” refers to that entity.

2. Operator Information (ECTA)

In accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”), the following information is provided about the operator of this Website:

3. The Website and Its Purpose

The Website provides information about Anouk Solutions and its products, allows you to make enquiries, request demonstrations, subscribe to communications, and (where offered) register for an account or product. We may add, change, or remove features of the Website at any time.

No professional advice: Content on the Website is provided for general information purposes only. It does not constitute professional, legal, financial, or operational advice, and should not be relied upon as such.

4. Business Users

Our products are intended for use by businesses and their personnel in the course of business. By registering or signing up through this Website, you confirm that you are acting on behalf of a business or in a professional capacity, and not as a consumer acquiring goods or services for personal, family, or household use.

5. Permitted Use

You may use the Website only for lawful purposes and in accordance with these Terms. You agree that you will not:

• Use the Website in any way that breaches any applicable law or regulation;
• Use the Website to transmit or procure the sending of any unsolicited or unauthorised advertising or spam;
• Attempt to gain unauthorised access to, interfere with, damage, or disrupt any part of the Website, its servers, or connected systems;
• Introduce any viruses, trojans, worms, or other malicious or harmful material;
• Scrape, harvest, or use automated systems or software to extract data from the Website without our written consent;
• Reverse engineer, decompile, or attempt to derive the source code of any software made available through the Website;
• Copy, reproduce, republish, or exploit any part of the Website for commercial purposes without our authorisation; or
• Use the Website to build or benchmark a competing product or service.

6. Accounts and Registration

If you create an account on the Website, you must provide accurate, current, and complete information and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorised use of your account. We may suspend or terminate your account if we reasonably believe you have breached these Terms.

7. Purchases and Cancellations

No payment is taken through this Website. Subscriptions to our products are purchased within the relevant application after sign-up and are governed by that product’s own terms of service, which set out billing, cancellation, and any applicable cooling-off or refund rights available to you under South African law, including the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008 where applicable.

8. Intellectual Property

All content on the Website — including text, graphics, logos, trademarks, images, layout, design, and software — is owned by or licensed to Anouk Solutions and is protected by intellectual property laws. The “Anouk Solutions”, “Anouk Fleet”, and “LeadTime” names, logos, and branding are our trademarks and trade dress and may not be used without our prior written consent.

We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Website for its intended purpose. All rights not expressly granted are reserved.

9. Your Submissions

If you submit information, enquiries, or other content to us through the Website (for example, via a contact form), you confirm that you are entitled to provide it and that it is accurate and not unlawful. We will handle any personal information you submit in accordance with our Privacy Policy. To the extent you provide feedback or suggestions, you agree that we may use them without restriction or obligation to you.

10. Third-Party Links and Services

The Website may contain links to, or integrations with, third-party websites and services that we do not own or control. We are not responsible for the content, policies, or practices of any third party, and your use of any third-party service is subject to that party’s own terms and conditions.

11. Availability and Changes

We aim to keep the Website available and functioning, but we do not guarantee that it will be uninterrupted, error-free, or secure. We may suspend, withdraw, restrict, or change all or any part of the Website at any time, with or without notice. We will not be liable to you if the Website is unavailable at any time or for any period.

12. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Website and its content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, accuracy, or non-infringement. We do not warrant that the information on the Website is complete, accurate, or up to date.

Nothing in these Terms excludes or limits any right you may have under the Consumer Protection Act 68 of 2008 or other applicable South African law that cannot lawfully be excluded or limited.

13. Limitation of Liability

To the maximum extent permitted by applicable law:

• We will not be liable for any indirect, incidental, special, consequential, or punitive loss or damage, including loss of profits, revenue, data, goodwill, or business, arising out of or in connection with your use of, or inability to use, the Website; and
• We are not liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect your device as a result of using the Website or downloading content from it.

14. Indemnity

You agree to indemnify and hold harmless Anouk Solutions, its directors, employees, and agents from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or connected with your breach of these Terms or your unlawful or improper use of the Website.

15. Privacy and Data Protection

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and our Privacy Policy, which forms part of these Terms. Please review the Privacy Policy to understand how we collect and use your personal information.

16. Suspension and Termination

We may restrict, suspend, or terminate your access to the Website (or any account you hold on it) at any time, without notice, if we reasonably believe you have breached these Terms or applicable law. Provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimers, limitation of liability, indemnity, and governing law — will continue to apply.

17. Events Beyond Our Control

We are not liable for any failure or delay in providing the Website or the Services caused by events beyond our reasonable control, including but not limited to internet or network failures, load-shedding or power outages, natural disasters, fire, flood, epidemic, civil unrest, strikes, or acts of government.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms and any dispute or claim arising out of or in connection with them are governed by and construed in accordance with the laws of the Republic of South Africa.

18.2 Jurisdiction

You agree that the courts of the Republic of South Africa shall have jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Website.

19. General

• Entire agreement: These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding your use of the Website.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
• No waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.
• Changes to Terms: We may revise these Terms at any time by posting an updated version on this page with a new “Last Updated” date. Your continued use of the Website after changes take effect constitutes your acceptance of the revised Terms.

20. Contact Us

If you have any questions about these Terms, please contact us:

Anouk Solutions — Website Terms of Use  ·  Version 1.0  ·  July 2026  ·  Privacy Policy →