Software Data Deletion

Anouk Fleet & LeadTime

This page explains how you can request deletion of your data from each of our software products. Instructions for Anouk Fleet are set out first, followed by LeadTime.

1. Overview

Anouk Fleet (“we”, “us”) is operated by Anouk Solutions (Pty) Ltd. This page explains how you can request the deletion of your data from Anouk Fleet, including account data, driver data, and customer/delivery data associated with your fleet.

2. What Data We Hold

If you have used Anouk Fleet, we may hold:

• Your account details — name, email address, and password (stored as a salted hash, never in plain text).
• Business/fleet profile details — company name, contact details, and subscription/billing configuration.
• Driver data — driver contact information, location data (precise or approximate, including while the app is running in the background), and assignment/route details, provided by you in order to deliver the Service.
• Customer and delivery data — customer contact information and delivery or service location details, provided by you in order to deliver the Service.
• Message logs — where your plan includes SMS or WhatsApp driver-to-customer messaging (sent via Twilio), the recipient, channel, and delivery status of messages sent.
• Usage data — device, browser, and diagnostic information collected automatically when using the Service.

3. How to Request Deletion

You can request deletion of your Anouk Fleet account and all associated data in either of the following ways:

1. In-app (fastest)

Log in to the Anouk Fleet web dashboard, go to Settings → Delete Account, and confirm. This immediately and permanently deletes your account, fleet/business profile, driver records, customer and delivery data, and message logs from our systems.

2. By email

Send a deletion request from your registered email address to support@anouksolutions.com with the subject line “Data Deletion Request.” Include the email address associated with your Anouk Fleet account. We will confirm your identity and complete the deletion within 30 days, per POPIA requirements.

4. What Gets Deleted

Once a deletion request is completed, we permanently remove:

• Your account credentials and profile information
• Your fleet/business profile and subscription configuration
• All driver records, including stored location and assignment data
• All customer and delivery records
• Message logs and delivery history (where applicable)

Records we are legally required to retain (for example, billing and payment records needed for tax and accounting compliance) are kept only for as long as required by law, then deleted. We do not retain a copy of deleted route, delivery, or location data beyond the deletion process.

5. Contact Us

Questions about this process or your data can be sent to:

1. Overview

LeadTime (“we”, “us”) is operated by Anouk Solutions (Pty) Ltd. This page explains how you can request the deletion of your data from LeadTime, including any data associated with logging in or connecting an account via Facebook or Meta Business services (such as WhatsApp Business account connection).

2. What Data We Hold

If you have used LeadTime, we may hold:

• Your account details — name, email address, and password (stored as a salted hash, never in plain text).
• Business profile details — business name, phone number, and any connected WhatsApp Business or email sending configuration.
• If you connected WhatsApp via Facebook/Meta Login: the WhatsApp Business Account ID, phone number ID, and access token needed to send messages on your behalf, obtained with your explicit authorisation through Meta’s login flow.
• Message logs — recipient, channel, and delivery status for messages you sent.
• Images you uploaded via the Uploads feature (for example, to send as a photo attachment on WhatsApp) — these may include sensitive documents such as ID photos, stored in our cloud storage provider (Supabase Storage) under a folder tied to your account.

3. How to Request Deletion

You can request deletion of your LeadTime account and all associated data in either of the following ways:

1. In-app (fastest)

Log in to LeadTime, go to Settings → Delete Account, and confirm. This immediately and permanently deletes your account, business profiles, message logs, uploaded images, and any connected WhatsApp/Meta credentials from our systems.

2. By email

Send a deletion request from your registered email address to support@anouksolutions.com with the subject line “Data Deletion Request”. Include the email address associated with your LeadTime account. We will confirm your identity and complete the deletion within 30 days, per POPIA requirements.

Deleting your LeadTime account also revokes and deletes any access token used to send WhatsApp messages via Meta’s WhatsApp Business Platform on your behalf. If you connected your WhatsApp Business number via Facebook Login, you can additionally revoke LeadTime’s access directly from your Facebook account under Settings → Business Integrations — this is independent of, and in addition to, deleting your LeadTime account.

4. What Gets Deleted

Once a deletion request is completed, we permanently remove:

• Your account credentials and profile information
• All business profiles and any connected WhatsApp Phone Number ID / Access Token or email sending configuration
• Message logs and delivery history
• All images you uploaded via the Uploads feature

Records we are legally required to retain (for example, billing and payment records needed for tax and accounting compliance) are kept only for as long as required by law, then deleted. We do not retain a copy of deleted message content beyond the deletion process.

5. Contact Us

Questions about this process or your data can be sent to:

Anouk Solutions — Software Data Deletion  ·  Last Updated: 23 August 2026  ·  Software Terms & Privacy Policy